Legal

Privacy Policy

Last updated: July 12, 2026

1. Introduction

Scale Digital Agency, LLC ('Scale,' 'we,' 'our,' or 'us'), a digital marketing and advertising agency based in Miami, Florida, is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website (wearescale.com), submit an inquiry, or engage our services. By using our website or submitting your information, you agree to the practices described in this policy.

2. Information We Collect

We collect information you provide directly, including: your name, email address, phone number (including mobile numbers), company name, website URL, business type, marketing goals, and project details submitted through our quote or contact forms. We also automatically collect technical data such as IP address, browser type, device identifiers, referring URLs, and pages visited. If you become a client, we may collect billing information, advertising account credentials, and campaign performance data necessary to provide our services.

3. How We Use Your Information

We use your information to: respond to inquiries and deliver our advertising and digital marketing services; send you proposals, reports, and service-related communications; send marketing and promotional communications (with your consent, and subject to your right to opt out at any time); analyze website usage and improve our content and services; comply with applicable laws and legal obligations; and prevent fraud or misuse of our platforms. We do not sell your personal information to third parties for their own marketing purposes.

4. SMS / Text Message Communications

By providing your mobile phone number and submitting our quote form, you expressly consent to receive text messages (SMS and MMS) from Scale Digital Agency at the number provided. These messages may include responses to your inquiry, appointment reminders, service updates, and promotional offers. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchasing any goods or services. To opt out at any time, reply STOP to any text message you receive from us. For help, reply HELP or contact us at hello@wearescale.com. Carriers are not liable for delayed or undelivered messages. We comply with the Telephone Consumer Protection Act (TCPA) and all applicable state telemarketing laws.

5. Email Communications

We comply with the CAN-SPAM Act. All marketing emails we send will identify Scale Digital Agency as the sender, include a valid physical mailing address, and provide a clear and easy mechanism to opt out of future emails. We honor all opt-out requests promptly, within 10 business days. Transactional and service-related emails (such as proposal delivery and client reports) may be sent regardless of marketing opt-out status.

6. Advertising & Tracking Technologies

As a digital advertising agency, we and our third-party partners use cookies, pixels, tags, and similar technologies to operate and improve our website and to measure advertising effectiveness. This may include tools from Google (Analytics, Ads, Tag Manager), Meta (Facebook Pixel), LinkedIn Insight Tag, and other advertising platforms. These technologies may collect information about your browsing activity over time and across websites for interest-based advertising purposes. You may opt out of interest-based advertising through the Digital Advertising Alliance (optout.aboutads.info), the Network Advertising Initiative (optout.networkadvertising.org), or by adjusting your browser settings to block or delete cookies.

7. Information Sharing & Disclosure

We may share your information with: (a) service providers who assist us in operating our website and delivering services (bound by confidentiality obligations); (b) advertising platforms such as Google, Meta, LinkedIn, and Amazon Advertising, where necessary to run campaigns on your behalf; (c) professional advisors such as attorneys and accountants; (d) law enforcement or government authorities when required by law or to protect our rights; and (e) a successor entity in the event of a merger, acquisition, or sale of assets. We do not sell or rent your personal data to third-party marketers.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, and comply with legal requirements. Inquiry and lead data is typically retained for up to three (3) years. Client data is retained for the duration of the engagement and for a period thereafter as required by applicable law or accounting standards.

9. Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, and to data portability. California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to deletion, and the right to opt out of the sale of personal information (we do not sell personal information). To exercise any of these rights, contact us at hello@wearescale.com. We will respond within the timeframe required by applicable law.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will promptly delete it.

11. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and are not responsible for the unauthorized actions of third parties.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top of this page. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or want to opt out of communications, please contact: Scale Digital Agency, LLC. Email: hello@wearescale.com. Website: wearescale.com/get-started. For SMS opt-out, reply STOP to any text message from us.